Our monitoring period has concluded successfully. All reporting and syndication feeds remain fully operational and stable. Thank you again for your patience.
Posted Aug 19, 2026 - 15:11 BST
Monitoring
The data refresh has successfully completed, and all reporting and syndication feeds are now fully up to date. Our team will continue to monitor performance throughout the weekend as a precaution. Thank you again for your patience and understanding while we worked to resolve this!
Posted Aug 15, 2026 - 17:06 BST
Identified
Our Data Team has identified the cause of the delay and applied a fix to prevent further timeouts. A data refresh is currently running to bring all reporting and syndication feeds back up to date.
The regular automated system will run overnight, with manual backups in place throughout the weekend if needed. We are hopeful these issues will be resolved soon and will provide another update once everything is verified.
Please rest assured that all incoming feedback continues to be safely captured with zero data loss. Thank you for your patience!
Posted Aug 14, 2026 - 16:56 BST
Update
Our Data Team has identified a solution and is currently investigating a potential fix to restore our automated reporting and syndication feeds that have been effected.
To minimize disruption, our team is manually processing data in the interim to keep daily reporting as current as possible. All incoming feedback continues to be safely captured with zero data loss.
We will provide another update as soon as a permanent fix is fully in place and verified.
Posted Aug 13, 2026 - 17:21 BST
Update
We are continuing to actively investigate the issue where feedback submitted since Friday, August 7th is not loading into our reporting or syndication pipelines.
There are no new updates at this time. Please rest assured that all incoming feedback is still being safely captured without data loss. Metrics and syndicated feeds will remain temporarily delayed while our Data Team works toward a resolution.
We will share another update as soon as new information becomes available.
Posted Aug 11, 2026 - 12:34 BST
Investigating
We are actively investigating an issue where feedback submitted since Friday, August 7th is not loading into our reporting or syndication pipelines. All incoming feedback continues to be safely captured, but metrics and syndicated feeds relying on this data will be temporarily delayed while our Data Team works to resolve the issue.